Why agents, not chatbots?
Agents go beyond conversation. They recall context, read documents, execute APIs, and deliver traceable outcomes—securely and autonomously.
ChatbotsAgents
- Enterprise-ready controls (SSO, RBAC, audit logs)Chatbots Agents
- Tool use & APIs (execute actions, not just reply)Chatbots Agents
- Contextual memory (short / long / decay)Chatbots Agents
- Multi-modal I/O (PDFs, docs, forms)Chatbots Agents
- Deterministic routing & orchestrationChatbots Agents
- Traceability & retriesChatbots Agents
Summary: chatbots reply; agents **reason, take actions, and prove what happened.**
Top enterprise outcomes
- Lower handle timeResolve faster with autonomous steps
- Higher self-serveDeflect common requests safely
- Policy-safe automationGuardrails, approvals, rate limits
- Audit-ready logsEvery action traced & attributable
- Reduced swivel-chair opsAPIs instead of tab-hopping
- Faster onboardingCodified SOPs + memory
Tip: Start with a focused workflow (e.g., password resets or invoice queries). Add tools and policies, then expand to adjacent use cases.